Refund & Return Policy

No Refunds

Printo does not offer refunds for print orders once a job has been submitted for processing. Because print jobs are digital, on-demand, and produced immediately upon confirmation, orders cannot be cancelled or reversed once processing begins.

No Returns

Printo provides an on-demand digital printing service. Because printed materials are produced specifically for each order at the time it is placed, printed items cannot be returned once a print job has been completed.

Limited Exceptions

A refund or replacement may only be considered in the following cases, and must be reported within 24 hours of the print job:

• Payment was deducted but the print order was never received by the printer.
• A verified technical failure on our platform prevented the print job from being processed at all.
• A completed print job was defective due to a verified fault on our platform (for example, the wrong file was sent to the printer because of a system error).

Refunds and returns are not issued for print quality concerns, user error in file selection or print settings, incorrect copies selected, or issues caused by the printer hardware.

Refund Processing Time

Once a refund is approved, the amount will be returned to you within 3-5 business days of the order being cancelled.

Contact

For refund or return related queries, contact us at support@printobd.com or call 01751366020.